ABOUT THIS TEAM

nInfrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

nWHAT YOU'LL DO

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• Serve as the First-line support for IT infrastructure and systems.
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• Troubleshoot IT resources problem and determine require curse of action to fix it.
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• Maintain assets inventory (hardware/software), warranties and equipment repairs history.
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• Provide support to end users with their IT System challenges
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• Configure Laptop / Desktop devices with required software for new joiners
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• Responsible for assisting with software upgrades/updates/migration including OS, Tools and applications updates.
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• Install, deploy, manage & troubleshoot anti-virus/anti-malware software to prevent virus infections
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• Monitoring servers, networks, and security operations.
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• Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application and system software with teams in those disciplines.
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• Available and flexible to cover NOC days and on call basis.
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• Monitoring alarms-analyze, repair, dispatch.
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• Report servers, network, and systems performance metrics.
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• Coordinate facility visits with third party technical personnel.
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• Work closely with all technical service teams to implement strategies that will increase reliability, availability, and service uptime.
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• Support and maintain monitoring and reporting tools such as but not limited to:
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WHAT YOU'LL NEED

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• Experienced with IP Address Management, routers, switches and firewall, (LAN and WAN).
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• Hands on experience with Active Directory / Domain Comptroller, DNS, DHCP
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• Having good exposure in VLAN, Trunking, NsLookup, traceroute & Intervlan.
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• Familiarity with Internet/web based applications
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• Capable of identify, troubleshoot or escalate a wide range of OS problems
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• Familiar with Apple IOS
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• Knowledge and experience working on IIS Servers is a must
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• Experience in documenting processes, escalation management, trouble ticket initiation and tracking and excellent problem data gathering skills.
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EXPERIENCE-

nSystem Engineer- 3 years+

OUTSTANDING COMPENSATION

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• Competitive salary
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• Tax-friendly compensation structure
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• Bi-annual bonus
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• Annual/bi-annual appraisal
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• Equity in company
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100% FULL HEALTH BENEFITS

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• Group Mediclaim (including parents)
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• Practo Plus health membership for employees and family
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• Personal accidental & term life insurance coverage
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FLEXIBLE TIME AWAY

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• 24 days paid leaves
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• Declared fixed holidays
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• Paternity and maternity leave
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• Compassionate and marriage leave
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• Covid leave (up to 7 days)
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ADDITIONAL BENEFITS

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• Internet and home office reimbursement
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• In-office catered lunch, meals, and snacks
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• Certification policy
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• Cab pick-up and drop-off facility
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• Quarterly team outings and annual party
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• Diwali gifts
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WE TRANSFORM WORK LIVES

nAs an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

WE CELEBRATE AND PROMOTE DIVERSITY AND INCLUSION

nWe value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.