Primary Purpose of Position:
Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.
- Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
- User administration/privileges
- Configuration and testing of software changes and operational processes o Interface/integration configuration, testing, and support
- Assistance resolving escalated problems
- Migration of changes and problem resolutions to production environments o System availability o Performance troubleshooting
- Charles River IMS and database software patches o Charles River IMS version upgrades
- Business Continuity/Disaster Recovery assistance
- Working with CRD colleagues to smoothly transition new clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Requirements and Qualifications:
- A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
- A minimum of 5+years of progressively responsible experience.
- Experience in managing and supporting mission critical production software applications is required.
- Experience with SQL, MS SQL Server preferred.
- Experience in DevOps (or related) technologies is preferred.
- Proven ability to work in a mission-critical operations and production support environment.
- Experience or familiarity with servers and networks is preferred.
- Proven ability to partner with various internal departments to deliver superior customer service.
- Break down moderately complex processes into simple and reliable components.
- Experience with automation using scripting languages such as Python/ Perl and PowerShell.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Charles River IMS or securities trading software experience is preferred.
- A background in portfolio management and trading system applications is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX. Strong written and verbal communication skills.
- Ability to manage multiple, simultaneous priorities.
- Proven organizational skills with attention to detail.
- Ability to achieve results without close supervision.
- Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
- Demonstrated practical, hands-on, can-do approach, and the ability to work efficiently and creatively. Strong analytical and problem-solving skills.
