Install, configure, upgrade, maintain and support desktop/laptop systems based on incidents/service requests and requirements.
knowledge on server operating systems including Windows, Linux, and Unix and networking.
Installation and configuration of antivirus software's
Installation and configuration of Encryption software's
Installation and configuration of email clients ( Ex: Microsoft Outlook, Outlook Express, Windows Live Mail, Thunderbird and other email clients)
Configuration of network and standalone printers., Analyse and troubleshoot hardware and software problems
Perform IT support-related tasks as assigned by Supervisor/helpdesk Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
Perform repairs and replacements of software and hardware peripherals. Plan and execute allotted work within deadlines and maintain records of daily tasks
Inventory management of software and hardware components
Maintain accurate documentation for system installations, configurations, upgrade
Sanitization of Hard Drive and Secure data disposal
