Configuring and troubleshooting of MS-Outlook, Printers, Servers and other IT equipment.
Installations of various operating systems like Windows, 7,8,10,11, Windows Server etc.
Manage domain users ID creation, roaming profile, OU, and maintaining ADs.
Creations of AD accounts and managing roles to desired user or Groups.
On-call technical support to be provided all locations and across Pan India. Ensuring that response times and resolution times for calls are within SLA guidelines.
Updating OS Security and Software patches to the Client system, monitoring the systems for up.
Configure Wireless Data card Installation on Laptop, installation Configuration of SAP application.
Troubleshoot all desktop level calls of the user.
To take backup and restore data.
Manage wireless networking, antivirus and firewalls.
Installing, managing, maintaining configuring various type of services. Exp: - DHCP, DNS, Active Directory, Remote Desktop, VNC.
Provide support on Apple and Android phones, and Apple Laptop.
