Overview
Connecting clients to markets and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.
Responsibilities
Position Purpose:
This role is about the Level 1 support for the
SWIFT and other various application which includes Monitor the event alerts and notify to the concerned team and process the requests from the end users/clients to level 2 and level 3 support engineers
- Experience in first level IT customer support in the financial services domain for US / international clients (minimum experience 1 years). Experience in supporting SWIFT systems a plus.
- Experience in supporting mission critical systems where fast customer responsiveness is critical.
- Responsible for responding to monitoring alerts as well as customer support requests.
- Good written and verbal communication skills.
- Be able to handle several different product lines and allocate tickets to support staff accordingly.
- Ability to respond to email support requests as well as phone calls.
- Ability to manage the ticketing system and manage the defined SLA.
- Be able to escalate tickets according to procedure and maintain clear communication with clients and technical staff.
- Understand and implement procedures following documentation strictly.
- Office hours: Willing to work shifts and days as required to deliver a 24x7 support operation to clients.
Qualifications
To land this role you will need:
- Bachelors / master's degree
- Minimum experience 4 years.
