Support Specialist

Early Applicant

1-2 Years

Job Description

Provide timely and accurate responses to client inquiries via chat, email and calls
Document and track all customer interactions and resolutions in a customer relationship management system
Collaborate with other departments to resolve complex issues that require cross-functional expertise
Continuously learn and stay up-to-date on product knowledge and industry trends to provide the best customer service possible
Provide training and support to clients on product features and functionalities as needed
Examine support tickets and look for common questions that documentation could help answer, and then develop that documentation
Identify bugs and feature requests, and escalate them to our product and development teams

What You'll Need:

1-2 years of experience in a customer support role, preferably in the SaaS industry
Excellent communication and interpersonal skills
Strong problem-solving skills with the ability to think critically and creatively to find solutions
Knowledge of customer relationship management software and basic technical troubleshooting skills
Ability to multitask and prioritise tasks effectively
Positive attitude and willingness to work in a team environment
Availability to work flexible hours, (EST, PST and APAC) including weekends and holidays if required