About Us
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About The Role
As an Engineer in Whole Sale Digital, this role involves performing a SRE support for Transactive applications in an efficient, timely, customer-oriented and comprehensive manner to a global business. You would be responsible for managing the resolution of application and system issues that arise across customer and business. This requires candidates with exceptional technical knowledge, and demands an ability to manage multiple high-level tasks under pressure in a high performing global support team.
The role based out in Bangalore and the primary responsibility of the Engineer is to support micro services and on-prem platform application applications within Wholesale Digital operations. The role entails performing a technical support role and providing support to a global business that operates 24*6 hrs in an efficient, timely, customer-oriented, and comprehensive manner. Encourages a support culture that goes beyond what the customer expects, as well as ensuring that every business client response is timely and comprehensive. Manage service level agreements and levels of customer satisfaction. Identify and promote opportunities to reduce the need for direct support through product enhancements, training, automation, and self-service.
Role Location: Bengaluru, India
Role Type: Permanent
Shift Schedule: On-Call & Weekend support (Rotational)
What will your day look like
As a Support/ Operations Engineer, you are accountable for:
- Managing Application support activities
- Working on incidents , changes and Problems
- Manage weekend change activities
- Carrying on call support
What will you bring
To grow and be successful in the role, you will ideally bring the following:
- Strong Unix and Unix scripting skills
- RDMS (Oracle and SQL server)
- Monitoring(ITRS/Splunk/Dynatrace/Udeploy)
- Job Scheduler(Control-M)
- Limited Experience in application support in Java based technologies in Solaris/Linux platforms in a high pressure environment.
- Basic understanding of GCP Cloud and OpenShift platforms
- Focus on continuous proactive service improvement and continuous learning.
- Ensure customer service excellence and guaranteed response with SLA times by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated.
- Ensuring all incident tickets are resolved in a timely and comprehensive manner.
- Track and identify frequently occurring, high impact support issues as candidates for permanent resolution.
- Track bug and feature requests status to stay on top of the hot issues.
- Work closely with problem management, track open issues send regular stakeholder updates and communication on open key issues
You are not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 75098.
Job Posting End Date
28/09/2024 , 11.59pm, (Melbourne Australia)
