Support Executive (Travel Consultant)

Company Overview

Welcome to the official page of Go FlySmart Holidays Pvt Ltd. We are a travel company that specializes in providing the lowest flight tickets, holiday packages, hotels, and cab services. With a team of dedicated professionals, we strive to offer the best travel experience to our customers. GoFlySmart Holidays has a team of 11-50 employees and is headquartered in Siliguri. Visit our website at http://www.goflysmart.com for more information.

Job Overview

We are hiring a Support Executive (Travel Consultant) to join our team at GoFlySmart Holidays. As a Support Executive, you will be responsible for providing excellent customer service to travelers and assisting them in booking their flights, holiday packages, hotels, and cab services. This is a full-time position based in Siliguri, West Bengal, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1-3 years of experience as a Travel Consultant or in a similar role
• Excellent communication and customer service skills
• Strong problem-solving and decision-making abilities
• Knowledge of travel booking systems and online travel portals
• Familiarity with domestic and international travel destinations
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy in handling bookings and payments
• Proficiency in using MS Office applications
• Fluency in English and any additional language is a plus

Roles and Responsibilities

• Assist customers in booking flights, holiday packages, hotels, and cab services
• Provide accurate and up-to-date information on travel destinations, flights, and hotel reservations
• Process payments and issue tickets and booking confirmations
• Handle customer inquiries and complaints via phone, email, and chat
• Resolve customer issues and ensure customer satisfaction
• Collaborate with internal teams to resolve customer issues
• Maintain a high level of product knowledge to provide expert advice to customers
• Stay updated on industry trends and travel regulations