Having found exceptional product/market fit, we re in the midst of transitioning from start-up to scale-up , and looking for customer success champions who can help us deliver the best ever experience to our users
- We re looking for outstanding Support experts who have consistently delivered high customer satisfaction and thrive in taking full ownership of delivering delight to our customers
- You should understand the importance of customer success and take pride in going over and beyond to help the customers
- You should put your customer first and should be passionate about helping people
- You should have the ability to think on your feet to come up with creative solutions for customer issues
- We don t pretend that it ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles
- You ll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must be done to keep Plum growing month over month at the pace of the fastest-growing SaaS companies in history
Roles and Responsibilities :
- Help employees and employers use their health insurance and health benefits in the most seamless way possible.
- Develop a deep understanding and knowledge of the entire product, systems and processes.
- Address queries regarding the product and service in a timely and accurate way via the helpdesk setup at customer locations.
- Coordinate with insurance partners for resolution/clarifications if needed.
- Interact with internal and external teams to ensure quick resolution of customer issues.
- Drive 100% customer retention by delivering an extraordinary experience.
- The location of the helpdesk will be across Bangalore and the company shall provide support on transportation cost.
Experience and Qualifications :
- At least 1 year of experience in customer service/support in an insurance company and TPA.
- An experience with on-site / helpdesk will be an added advantage.
- Great command of English (both oral and written).
- Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot.
