Support Engineer

Job description

We are looking for a Support Engineer to help configure and troubleshoot issues on our Assessment Center Technology Platform. This is a system configuration and support role and NOT a software development role. You will work across Operations, Delivery, QA and Engineering teams to configure our systems as well as troubleshoot issues.

Responsibilities:

• Configuring of Jombay's technology platform according to the given requirements
• Debugging, troubleshooting, and ensuring customer issues are fully resolved
• Ensuring proper documentation of all the issues
• Coordinating with various external & internal teams to escalate and prioritize client issues to ensure quality service delivery

We are looking for a talent, with an engineering background, who are high on detail orientation, and comfortable working with new technology systems.

Skills Required:

• 3 to 5 years of experience in a similar role
• Advanced knowledge of Microsoft Excel
• Strong attention to detail
• Exceptional verbal and written communication skills
• Excellent analytical skills
• Good interpersonal skills to work with different teams

Please fill the below form if you are interested in applying for the position of Support Engineer at Jombay.

https://forms.gle/hsLGdHQRWEhvAUHr8