Support Engineer II / Senior Support Engineer

Requirements

Senior Support Engineer

• Experience: 4 years

Technical Skills

• BrandBuilder: C#, .Net, SQL development, SSIS, SSRS (Optional)
• LocationBuilder: C#, .Net, SQL development, HTML, CSS, Javascript, PowerShell
• Tools: GIT, JIRA
• Knowledge on IIS (Hosting and troubleshooting websites in IIS) and Azure skills.
• Good Analytical and Logical thinking skills
• Efficient handling of critical tasks and decision-making skills
• Innovation and Automation driven
• Flexibility to work in US Shift
• Notice Period: 45 days

Support Engineer II

• Experience: 2 years

Technical Skills

• BrandBuilder: C#, .Net, SQL development, SSIS SSRS (Optional)
• LocationBuilder: C#, .Net, SQL development, HTML, CSS, Javascript, PowerShell
• Tools: GIT, JIRA
• Good Analytical and Logical thinking skills
• Efficient handling of critical tasks and decision-making skills
• Innovation and Automation driven
• Flexibility to work in US Shift
• Notice Period: 30 days
• Handle client custom projects and support existing applications
• Client custom projects include
• Configuration of new clients using C# based application
• Data Feed setups
• SSIS Package builds
• C# Coop adapters and API builds
• Report generation

Support includes

• Configuration changes on client sites using C# based application
• Backend data modifications
• Analysis of SSIS packages
• Analysis of C# code based web application
• Integration impact analysis
• Setup of data feed monitoring and automations

Common tasks includes

• Content updates
• HTML/CSS updates
• Troubleshooting database and cache errors.
• Advanced tasks includes
• Creation of SSIS packages
• Creation of PowerShell scripts
• Writing C# scripts