Support Engineer

Early Applicant

Exp: 4-10 Years

Job Description

Deal with customer support requests according to the defined process
Provide support in detailed technical queries and solutions to source code level problems
Be part of 24/7 emergency duty and support on critical cases
Collect customer feedback and submit it to the RD program to continue improving the product
Continuously update the knowledge base and share knowledge within the organization
Participate in FFI (First feature introduction) activities
Provide on-site support when needed

Required Skills

Documented and proven knowledge in Cloud Native concepts, docker, Kubernetes, AWS, Azure, GCP
The awareness of product security, privacy and risk assessment
Deep competence in troubleshooting and fault isolation using tools in complex IT/Telecom systems
Understanding, analyzing and troubleshooting code.
Experience of scripting like bash, python, perl, ansible, cassandra
scala (preferred)
Ability to maintain a professional communication with customers/local companies, especially in critical situations

You will bring

Minimum of 4-10 years experience running services on Linux, Technical Support, Emergency Handling, customer ticket handling/ request handling.
To qualify the candidate should have demonstrated key traits required

Education