Support Coordinator

Dear Candidate,

Greeting for the day!!

We are looking out for suitable candidate for the post of Support Coordinator at - Mumbai-Vikhroli Location .

• Please find the above attached JD for your understanding.
• Company Brief :
• Headquarters: New Delhi, Delhi

Specialties: HPC, Storage, SAN, Blades, and Servers. VirtualizationWorking Days: Alt Sat offJob location: -Mumbai - VikhroliKey Responsibilities:

Job Overview: We are seeking a dynamic and organized Support Coordinator to manage and coordinate all support-related activities. The ideal candidate will have excellent communication skills and experience in customer service, logistics, and IT coordination. This role involves acting as the central point of contact between customers and the internal support team, ensuring smooth operations, timely updates, and issue resolution.

Key Responsibilities:

• Support Call Coordination:
• Coordinate support calls between customers and the internal support team.
• Track and update the status of all ongoing support calls, ensuring timely resolution and communication.
• Schedule support calls, meetings, and follow-ups, maintaining accurate records.
• RMA (Return Material Authorization) Management:
• Generate RMA for faulty materials.
• Track RMA status and ensure timely updates and resolution with the concerned departments.
• Logistics Handling:
• Manage and coordinate logistics for faulty and replacement materials, ensuring smooth and efficient operations.
• Track shipments, deliveries, and inventory related to support activities.
• Internal IT Support Coordination:
• Assist in coordinating internal IT support calls and activities.
• Act as the liaison between the IT team and employees, ensuring that internal IT issues are resolved efficiently.

Qualifications:

• A minimum of 1 year of experience in a similar support coordination or customer service role.
• Strong proficiency in English (speaking, writing, and typing).
• Excellent organizational and multitasking abilities.
• Experience with logistics and RMA processes is a plus.
• Strong communication skills and the ability to interact with both customers and internal teams.
• Proficiency in MS Office (Excel, Word, Outlook) and other support or CRM tools is preferred.

Primary Skills expert in Excel, tally, RMA, and logistics, good in communication

Qualifications and Skills:
Graduation.

• If interested, revert with your updated CV ,along with following mandatory details :
• Years Of Experience :
• Relevant Experience :

Current CTCExpected

CTCNotice PeriodMonth(s) :

Current Organization :Do you hold any Offer (Yes/No) :

Priya Gupta

Sr. Executive | Recruitment

Symphony Tech Solutions And

Consultancy Pvt. Ltd.M: +91-7303882382W:

www.symphonytech.co.inE: [Confidential Information]

Job Type: Full-time

Pay: 20,000.00 - 30,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• total work: 3 years (Preferred)

Work Location: In person