Support Analyst

About the job

Termgrid is building a new SaaS / Fintech category in the private debt markets. Company's vertical-focused remote collaboration technology enables investment firms to significantly streamline their debt financing activities and drive strategic insights through a centralized transaction data platform. The platform is currently used by over 900 financial institutions and 15,000+ finance professionals globally. Some of the largest Private Equity investors (e.g. KKR, Apax etc.) and professionals from leading institutions (e.g. Goldman Sachs, JP Morgan) in the world are running some of the most sensitive transactions on our platform. We are seeking a Support Analyst to help manage our clients experience with various aspects of our platform. Youll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership. The Support Analyst is high exposure role - You will get intimately familiar with what it means to run leverage finance transactions in the US, European and Asian markets. Ideal candidates will be self-motivated, resourceful, reliable and clear communicators who can navigate a constantly changing environment with ease.

Why should you consider Termgrid

The mission: Long term success for Termgrid would mean that we have fundamentally changed the way $2 trillion private debt markets function. It's an opportunity to put a dent in the universe by influencing one of the key drivers of economic growth!

The team: They say what matters most is who you work with. We are very fortunate to have a top-class founding/early team at Termgrid. Not only do we have seasoned founders building Termgrid, but also the team members bring with them over a decade of experience at financial powerhouse firms such as Providence Equity, Goldman Sachs and Citibank.

Job Opportunity: Join the Early Team at Termgrid

About the Role: Termgrid is looking for motivated early team members eager to take on high-impact roles as we grow our company. This is a unique opportunity to help shape our future and make meaningful contributions from the start.

Responsibilities:

• Manage the ingestion and organization of client data across the Termgrid platform.
• Assist the Sales team by preparing client materials and addressing product-related inquiries.
• Create and maintain internal and external knowledge base articles.
• Collaborate closely with our Product and Engineering teams to enhance our offerings.

Requirements:

• A solid academic background with a degree in finance, business, economics, or a related field.
• You have up to 2 years of experience in leveraged finance, investment banking, or private equity at a top-tier firm.
• You are passionate about delivering exceptional customer experiences and thrive on receiving a wow response from clients.
• Your attention to detail is outstanding; our clients are sophisticated investors, and building their trust is essential.
• You have a solid understanding of corporate and leveraged finance; terms like term loan, syndications, and capital structure resonate with you.
• You are systematic and methodical, consistently meeting your commitments and quickly identifying business opportunities.
• You have strong prioritization skills and can work across various time zones (US, EU, and Asia).

If youre ready to make an impact and grow with us, wed love to hear from you!