Support Analyst

Responding to technical support tickets.

Talking directly to the customer to determine the nature of the technical issue.

Connecting to the customer's computer system via remote access.

Traveling to the customer's office or server location for hardware and network malfunctions.

Identifying the nature of the hardware, software, or networking issue.

Providing the customer with resolution choices.

Installing new hardware systems, software upgrades, or networking cables.

Fixing any software or hardware issues.

Providing minor technical or operational training.

Completing IT support logs