Support Account Manager

Nexthink

Early Applicant

4 months ago
Be among the first 50 applicants

Exp: 5-7 Years

Bengaluru / Bangalore, India

Job Description

First, second and third level of support for Premium Support customers located in your business area - up to 5 accounts.
Direct handling of the troubleshooting phase, including phone communication and remote sessions with the customer.
Diligent tracking of every request coming from the customers you manage, from ticket creation until its resolution.
Be present in key meetings throughout the different phases of a project, including kick- off and go-live.
Organize and take part in follow-up meetings with both the internal teams at Nexthink as well as the customer, in order to provide resolution to a customer issue.
Ensure you have a thorough understanding of the customer s environment, business and particular needs.
Ensure the implementation meets the requirements defined by the customer and perform regular health checks on it.
Closely follow every project your customers are involved in to ensure you remain knowledgeable and informed.

At least 5 years of technical support experience
Consolidated experience in troubleshooting Linux server-side applications
Consolidated experience in virtualization and system and network administration
Basic understanding of Linux sc