Supervisor, Benefits Operations (India)
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR.
Don't meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
A Brief Overview
Within benefits administration, we have built a set of powerful tools to empower both our customers and broker partners to effectively manage group and employee benefits. Our Benefit Operations team consists of seasoned veterans who help make these products work and are responsible for ensuring consistent quality results. They ensure a great client experience by maintaining accurate data and proper functionality by juggling multiple relationships across both our internal product teams and external partnerships. As a supervisor, you will oversee the daily operations of the benefits administration team, ensuring efficient and accurate management of our Benefits Platform processes. This role involves leading a team responsible for administering US health insurance and is operational across several different areas, including: Quoting, Implementation, FlexBen, COBRA and fulfillment channels like EDI & APIs. The ideal candidate will have strong leadership skills, a deep understanding of benefits administration, and the ability to manage multiple tasks in a fast-paced environment.
Locations
India (In-Office)
What you will do
Lead, mentor, and develop a team of benefits specialists.
Set performance goals and conduct regular performance reviews.
Foster a positive and collaborative team environment.
Provide education and guidance to colleagues on benefits processes.
Serve as the primary point of contact for benefits inquiries for other Internal teams.
Resolve complex benefits-related issues and escalate as necessary.
Oversee the daily operations of the benefits administration team
Ensure compliance with company policies and relevant US Insurance laws
Manage the accuracy and efficiency of enrollments, changes, updates, and termination of benefits.
Maintain relationships with Trinet partners and other benefits vendors.
Ensure timely and accurate communication with vendors regarding client issues.
Generate and analyze reports on platform utilization and performance.
Provide insights and recommendations to senior management based on data analysis.
Monitor and report on the effectiveness of benefits processes.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
Bachelor's Degree or equivalent experience required
Experience Qualifications
Typically 3+ years in a product operations, customer service, or similar role required
Typically 1+ years Previous experience in a Team Lead role is preferred
Skills and Abilities
Excellent critical thinking and problem-solving abilities
Solution oriented and proactive approach to tackling issues, with an ability to identify new opportunities, synthesize information quickly, and prioritize effectively to increase efficiency.
Excellent written/oral communication with the ability to interact effectively with internal teams and external contacts
Excellent communication and presentation skills
Strong attention to detail, ownership of work, and tremendous project/time management skills
Integrity in handling confidential and sensitive information
Experience in optimizing processes and increasing efficiency
Knowledge in US Health Insurance
Work Environment
Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation.
