Address and Student issues related to course access, login problems, and other technical difficulties.
Assist students in understanding course requirements, prerequisites, and academic policies
Proactively engage with students through various Platforms to build strong relationships and encourage active participation.
Develop and implement innovative ideas and programs to increase student engagement and satisfaction.
Maintain open and effective communication channels between students, faculty, and administrative departments, addressing their needs, feedback, and concerns promptly and professionally.
Collaborate with various departments to streamline processes and improve operational efficiency.
Plan and coordinate virtual events, webinars, and workshops to enhance student learning and networking opportunities.
Ensure adherence to institutional policies
Handle administrative tasks such as processing applications, verifying documents, managing course fees, providing notifications, and managing student accounts.
Develop and update support materials, FAQs, and user guides for students.
Maintaining detailed and up-to-date student records, including enrolment status, grades, and personal information.
Managing student fees, including payment receipts, deadlines, reminders
Provide information on available programs, scholarships, and grants, as well as application deadlines and requirements.
Assist with navigating the online registration system, troubleshooting technical issues, and resolving registration errors.
Maintain accurate and organized records of student enrolment, admissions, registration, and financial aid transactions
