CTC - 16 Lpa
Exp - 7-10 years
Candidates only from Edtech
What You'll Do:
- Department Management:
- Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
- Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
- Student Journey Management:
- Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
- Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.
- Escalation and Scheduling:
- Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
- Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
- Collaboration and Training:
- Collaborate with the program head to implement training strategies for all programs.
- Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
- Process Optimization:
- Implement efficiencies through automation to improve student and faculty management.
- Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
- Event Management:
- Plan and execute key academic events, such as orientation and convocation.
- Deliver engaging presentations to students and faculty, fostering a positive educational environment.
- Additional Duties:
- Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
[Confidential Information]
9302207707
