Skills:
Communication, Graduation,
Work on sales support services and provide technical and commercial back up as required.
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Generate and process new sales leads, inquiries and purchase orders as necessary.
- Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
- Follow up with customers to make sure that they are satisfied with a particular product or service.
- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary
- Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
- Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Take the extra mile to engage the customer
