Strategic Workforce Planning Manager

BT e-Serv (India) Pvt. Ltd.

Early Applicant

Posted 6 months ago
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Fresher

Gurugram, Gurugram, India

Job Description

Accountable for a given number of demanding service or vertical directorates, ensuring governance and grip on all things resourcing knitting together demand, supply, transformation to communicate outcomes at a Director and MD level, including financial and people impacts.
Ensuring that end customers, whether contract or product aligned, receive the service they have requested and the right price point for the business (right resource, right place, right skills, right cost)
Build collaborative stakeholder relationships with all functions delivering Service capability, within and outside of their focus directorates to optimise the effectiveness of resourcing and represent resourcing needs with Finance and HR partners and key stakeholders such as MU & product line
Lead by example, setting the pace and direction across the team
Collaborate with peers and highly motivated stakeholders to ensure consistency of approach and outcome across all directorates within BT Business
Take well-evaluated risks and be audacious in making decisions and taking action
Challenge all operational & professional functions delivering Service capability to optimise skills, utilisation, and cost effectiveness of all resources aligned to their channel
Direct, influence and impact of complex multi-functional operational or vertical teams of up to 8,000 people on a global basis, underpinning TLR / TLC / EBITDA outcomes in current financial year and across the medium term plan
Advise, inform and give direction on business impacts of end-to-end resourcing decisions

Skills required for the job

Knowledgeable in business strategy and the drivers of organizational performance, including drivers of customer demand from new and existing customer bases, people drivers of performance and financial literacy
Being receptive and proactive to organizational challenges with intimate knowledge of business units. Acting as partner with operational teams for their end-to-end resourcing needs
Depending upon the directorate, will require Security clearance up to DVV level and an understanding of the associated responsibilities and obligations
Knowledge and experience of best-in-class resource planning
Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Ability to process complex ideas and think logically; perceives and understands others
Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
Ability to lead virtual teams through transformation and continuous change
An excellent communicator who works highly effectively with sales, markets, and operational leads to ensure demand in the channels matches service resource.
Acts with integrity and takes responsibility for own actions and responses

Experience you would be expected to have

planning, forecasting, and scheduling across large service organizations
Desirable Professional Planning Forum accreditation to Specialist level
Experience of engaging with B-level stakeholders within the business to understand their organisation and customers and work collaboratively on resourcing impacts and solutions

Teamwork is the key to our success. You ll fit right in our team of professionals from a wide variety of backgrounds all driven to make a real difference for BT Business

Connected leaders behaviours

Collaborative partner - build networks with stakeholders who share in the business unit agenda, removing barriers to collaboration.
Change agent - lead complex change programmes, supporting teams to perform effectively in all circumstances.
Commercial thinker - implement breakthrough ideas and propositions that benefit our business, using your understanding of external market forces and internal commercial drivers.