The Strategic Risk Services Team Leader will oversee the operations of our Strategic Risk Services teams that assist Accertifys clients. They will lead and motivate the team of Analysts to work efficiently and comply with all regulations.
Essential Duties and Responsibilities:
Lead teams of fraud specialists responsible for supporting multiple Client accounts
Conduct regular quality assurance assessments to evaluate fraud specialist performance
Create personalized development plans and deliver regular coaching or performance feedback
Perform initial root-cause analysis for any observed changes in Client environments
Utilize Interceptas reporting capabilities to build, analyze, and measure specialist success
Create and maintain Client-specific reference materials and training resources
Identify and communicate possible enhancements to the Client s fraud strategy
Ensures high workforce morale and job satisfaction
Coordinate proper cross-client coverage and successfully adapt to volume fluctuations to exceed Client service level agreements
Experience and Qualifications:
Preferred ability to work a rotational schedule that includes days, nights, weekends, holidays, and as needed for shift coverage
Passionate about developing new talent and leveraging existing talent to exceed Client expectations
3+ years experience in e-commerce fraud prevention with a strong understanding of payment risk principles, including techniques or platforms used to mitigate e-commerce fraud
Familiarity with leading/supervising a team using SMART goal strategies
1+ year Interceptas experience
Confidence in making instinctual business decisions with little or no direction
Strong internet research, Microsoft Office, and overall computer skills
Enjoys working in a fast-paced, rapidly changing environment with the flexibility to manage competing priorities.
Bachelors Degree is required.
12 months of work experience with Accertify. Previous performance ratings will be reviewed.
