Accertify is the trusted partner to the worlds leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.
Join us on our mission and build a career you can trust.
Accertify is growing, and we are looking to add a Strategic Risk Services Team Leader to our global fraud-fighting team.
How will you make an impact in this role The Strategic Risk Services Team Leader will oversee the operations of our Strategic Risk Services teams that assist Accertifys clients. They will lead and motivate the team of Analysts to work efficiently and comply with all regulations.
Essential Duties and Responsibilities:
Lead teams of fraud and chargeback specialists responsible for supporting multiple Client accounts
Conduct regular quality assurance assessments to evaluate fraud specialist performance
Create personalized development plans and deliver regular coaching or performance feedback
Perform initial root-cause analysis for any observed changes in Client environments
Utilize Interceptas reporting capabilities to build, analyze, and measure specialist success
Create and maintain Client-specific reference materials and training resources
Identify and communicate possible enhancements to the Client s fraud strategy
Ensures high workforce morale and job satisfaction
Coordinate proper cross-client coverage and successfully adapt to volume fluctuations to exceed Client service level agreements
Experience and Qualifications:
Preferred ability to work a rotational schedule that includes days, nights, weekends, holidays, and as needed for shift coverage
Passionate about developing new talent and leveraging existing talent to exceed Client expectations
3+ years experience in e-commerce fraud prevention with a strong understanding of payment risk principles, including techniques or platforms used to mitigate e-commerce fraud
Familiarity with leading/supervising a team using SMART goal strategies
Confidence in making instinctual business decisions with little or no direction
Strong internet research, Microsoft Office, and overall computer skills
Enjoys working in a fast-paced, rapidly changing environment with the flexibility to manage competing priorities.
