Accertify is the trusted partner to the worlds leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.
Join us in our mission and build a career you can trust.
Accertify is growing, and we are looking to add a Strategic Risk Services Team Leader to our global fraud-fighting team.
How will you make an impact in this role
The Strategic Risk Services Team Leader will utilize their leadership expertise to manage the operations team across various clients. The goal is to keep the team running efficiently and effectively, increase customer satisfaction, and meet expectations/Targets.
Essential Duties Responsibilities:
Responsible for leading a team of Chargeback analysts handling multiple merchant products
Manage E2E Chargeback Operations
Create and maintain the schedule for the chargeback team
Build/assist with Analyst productivity reports to ensure optimized headcount capacity
Provide value-added service to our customer base and simultaneously achieve high levels of employee engagement while minimizing chargeback losses.
Conduct regular meetings with all team members and monthly/weekly one-on-one coaching and feedback sessions.
Ensure monthly Service Level Agreements (SLAs) and daily service levels are met.
Regularly review and implement process improvements to minimize costs and maximize productivity.
Strong overall knowledge of the Chargeback cycle.
Monitor, evaluate, investigate, and respond to disputes received by various clients.
Ensure Quality Assurance for both our clients and the internal chargeback team
Provide a high standard of professional service while maintaining or exceeding the established standards for chargeback productivity and quality work with peers and leadership by communicating chargeback anomalies and fraud trends and sharing ideas of Innovation.
Interact and communicate with our clients on Performance reporting.
Ability to resolve complex issues with little supervision.
