The Strategic Risk Services (SRS) Manager is responsible for developing e-commerce fraud prevention and revenue retention strategies for Accertify clients. The Manager is devoted to developing an in-depth understanding of the client s business model and providing strategic solutions that enable client success.
Essential Duties and Responsibilities: - This role primarily involves supervising a team of 4 - 5 Team Leaders
- This role requires collaborating with various departments and ensuring compliance with regulatory requirements
- Devising strategies and ensuring their effective implementation to deliver exceptional service while maintaining control over capacity, service levels, and costs
- Developing strategies to enhance productivity year-on-year and effectively managing the team are crucial aspects of the role
- Demonstrating strong leadership skills is essential to foster a highly engaged and motivated team dedicated to delivering value to our clients
- The ability to address complex issues independently and collaborate with internal teams to improve processes and share insights is also required
- Ensuring compliance with Service Level Agreements (SLAs), continuously reviewing and implementing process enhancements, and upholding high standards of professional service are key responsibilities
- Collaborating with SRS clients to identify new features and functionality for Interceptas, as we'll as building strong relationships with internal and external stakeholders to exceed expectations, are integral to the role
- Evaluate and implement new technologies and tools to enhance the organization s fraud prevention capabilities
- Acting as a liaison between external clients and internal departments, such as Account Management, Operations, and Development teams, may be necessary. Some travel may be required, and the position involves overlapping work hours with U.S. business hours
Qualifications: - Minimum of 5-7 years of experience in fraud prevention, detection, and investigation
- Proven experience in a managerial or supervisory role within a fraud prevention function
- Preferred familiarity with the Accertify Interceptas Platform
- Ability to effectively lead a large team
- Effective communication and data analytics skills are essential.
- Experience coaching and developing Team Leaders
- Willingness to oversee a team operating 24x7x365
- The candidate must have completed a bachelors degree
- masters degree or relevant professional certification is preferred
- This role will be a hybrid role located at our Accertify campus in Gurgaon, India. Workplace Flexibility: Hybrid (4 days in-office per week post probation period).
