Strategic Account Manager

CACTUS is a remote-first organisation and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

As the Strategic Account Manager of you play a pivotal role in driving business growth through strategic collaborations. Serving as the primary liaison between internal teams and esteemed global publishing partners like Wiley, Taylor and Francis, Brill Publishing, American Physical Society, and others primarily headquartered in Europe and the US, you will lead initiatives to expand and fortify our presence in the market.

1. Strategic Partnership Development:
• Lead the development and nurturing of new and existing key publisher and society accounts.
• Understand the needs, active and latent, of the client and arrive at the root problem or expected problem. Verbalize that to the DMS Solutions team as an in-depth brief for proposal creation.
• Liaison with the B2B marketing team to arrive at campaigns that help build EC, EC+ and NC pipeline.
2. Account Growth Ownership:
• Take ownership of key accounts, ensuring their continued account growth through renewals, upselling, and cross-selling.
• Report on impact of key projects delivered to the client and internally to replicate successes across partners.
3. Client Implementation and Project Planning:
• Assist clients in the effective implementation of projects and strategic planning.
• Address customer queries promptly and efficiently, maintaining a high level of client satisfaction.
4. Engagement and Collaboration:
• Demonstrate agility and an adaptable working spirit, collaborating seamlessly with cross-functional teams like Frontline sales, Sales Enablement, Project Management, Delivery, and Finance.
• Work closely with the leadership team to strategize account growth/pipeline building planning.

• Account growth experience of 5-7 years, with 3+ in academia or publishing.
• Experience with tools like Power BI, PPT, and Excel.
• Sharp business acumen with a proven problem-solving aptitude.
• A customer-friendly approach that aligns with our commitment to exceptional client service.
• Strong prioritization system & identify needle-movers from hygiene tasksTop of Form

CACTUS is a company powered by its inclusive community spirit. We're a melting pot of perspectives, breaking down barriers between different styles of thought to democratise access to scientific knowledge.

At CACTUS, there's opportunity for growth around every corner. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that move innovation forward, then a career withus will sound like your jam. At CACTUS, you'll discover the true extent of what'spossible through AI, have the autonomyto shape your career, embrace anaccelerate-from-anywhere lifestyle, andmake an impact.

At the heart of everything are ourresearchers - we help enable theirsuccess, and every move we make isabout creating a positive impact in theworld of science.

Together we,

Power research. Empower people.

Established in 2002, Cactus Communications () is a leading science communication and technology company. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications under its brand Cactus Life Sciences. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as Employers of the Future two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India's Top 100 best Workplaces for Women by Great Place To Work in 2022
• Winner of Best Innovation Leveraging AI Services at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
• Emerged as one of India's Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India's Great Mid-Size Workplaces by Great Place to Work Institute in 2017