Company Overview
Reliance Retail is India's largest, fastest-growing, and most profitable retailer with a diversified omni-channel presence. Serving over 193 million loyal customers and operating 15,000+ stores across 7,000+ cities. Aiming to revolutionize retail in India with a strong focus on value, quality, and customer experience.
Job Overview
Senior role requiring 7 to 10 years of experience in Retail Operations Management. Full-Time position in multiple locations including Mandvi, Indore, Jodhpur, Bhilwara, Amravati, Buldana, Nagpur. Salary range: Competitive. Employee count: 10,001+
Qualifications and Skills
- 7-10 years of experience in Retail Operations Management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven track record in driving sales and achieving targets
- Knowledge of retail operations best practices
- Ability to analyze data and make informed decisions
- Proficiency in Machine Learning, Statistical Analysis, Python Programming, Data Visualization, Big Data, Predictive Modeling, Deep Learning, and Natural Language Processing
Roles and Responsibilities
- Manage store operations efficiently to ensure seamless customer experience
- Implement and oversee operational strategies to drive sales and profitability
- Lead and motivate store teams to achieve performance targets
- Monitor inventory levels and optimize stock management processes
- Ensure compliance with company policies and standards
- Analyze store performance data and implement improvement measures
- Achievement of Targeted AOP, Gross Margin and SPSF
- Responsible for the P&L of the store
- Price and promotions running in the stores are clearly displayed / communicated to all customers
- Ensure that all consumables are within budget and work towards reducing costs
- Ensure that decisions taken are quickly implemented on the ground without losing timen
- 100% adherence to promo implementation in the storennnn
- Reduce dump, shrink and other losses for the store Other Source of Income SOH Increase margins and minimize expenses
- Control inventory level and shrinkage
- Mystery Shopping Findings and Improvement
- Focus on R1 enrollment and business volume
- Adhere to Mockshop guidelines
- 100% SOP Implementation and Adherence by team
- Ensure Negative Inventory Control
- Explaining routine tasks to all team members
- Statutory Compliance/ Control Attrition, Product knowledge, brand differentiation
- Recognize and develop talent, Coach and mentor people as an ongoing process in the team and develop people towards growing to the next level
- Net profit for the store.
- Increase in talent retention.
- Increase in returns per square foot, Increase in conversion rate, Reduction in number of stock-outs,
- Target vs. actual customer satisfaction index, Reduction in customer complaint cycle time
- Mentor sales assistance through functional, behavioural training and career planning
- Update category and store associates on latest development in new product/brands and presentation/selling technique
- Productivity enhancement indicated by increased Sales per Employee
- Accurate and timely preparation / submission / review of reports - sales, order intake, new orders, profitability to provide inputs for strategic planning.
