Position Overview: The Store Manager is responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, maximizing sales, and maintaining effective and efficient store management. The Store Manager leads and motivates the store team to achieve sales targets, provides excellent customer service, and maintains store standards.
Key Responsibilities:
- Sales and Profitability:
- Achieve and exceed sales targets and profitability goals.
- Analyze sales figures and forecast future sales volumes to maximize profits.
- Monitor market trends and competitors to identify opportunities and challenges.
- Customer Service:
- Ensure the highest standards of customer service are maintained.
- Handle customer inquiries, complaints, and feedback professionally and effectively.
- Develop and implement customer service policies and procedures.
- Staff Management:
- Recruit, train, and supervise store staff.
- Schedule and assign tasks to ensure efficient store operation.
- Conduct performance evaluations and provide feedback and coaching to staff.
- Foster a positive and motivating work environment.
- Inventory and Merchandising:
- Manage inventory levels and ensure accurate stock control.
- Oversee the receiving and processing of new stock.
- Ensure effective merchandising and visual presentation standards.
- Conduct regular stock audits and manage shrinkage.
- Store Operations:
- Oversee daily store operations, including opening and closing procedures.
- Ensure compliance with all company policies and procedures.
- Maintain a clean, organized, and safe store environment.
- Handle cash management and financial transactions accurately.
- Marketing and Promotions:
- Plan and execute in-store promotions and events.
- Implement marketing strategies to drive foot traffic and sales.
- Collaborate with the marketing team to develop local marketing initiatives.
- Reporting and Analysis:
- Prepare and submit regular reports on sales, expenses, and other key metrics.
- Analyze store performance data to identify areas for improvement.
- Make data-driven decisions to optimize store performance.
Qualifications:
- Proven experience as a Store Manager or in a similar retail management role.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and retail management software.
- Strong analytical and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; Bachelor's degree in business administration or a related field is a plus.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift and move merchandise as needed (up to [weight] lbs).
