Store and Support Coordinator

Store Management:

• Oversee the day-to-day operations of the store, ensuring all CCTV products are properly stocked, organized, and accounted for.

Maintain accurate inventory records and perform regular stock checks to prevent discrepancies.

Stock Management:

• Monitor stock levels and coordinate with Head office for replenishment when necessary.

Manage incoming and outgoing stock, ensuring all items are correctly labeled and stored.

Complaint Handling:

• Receive and log customer complaints related to CCTV products and services.

Ensure complaints are addressed promptly and effectively, coordinating with relevant teams as needed.

Task Coordination:

• Assign tasks to the support team, ensuring that customer issues are resolved quickly and efficiently.

Monitor the progress of support tasks and provide updates to customers as required.

Customer Service:

• Assist customers with inquiries, providing information on products, services, and warranties.

Ensure a high level of customer satisfaction by delivering excellent service and support.

Reporting:

• Prepare regular reports on stock levels, complaint resolutions, and support team performance.

Provide insights and recommendations to improve store operations and customer service.

Collaboration:

• Work closely with the sales team to ensure stock availability for customer orders.

Coordinate with the technical team to ensure smooth installation and maintenance of CCTV systems.

Skills:

• Strong organizational and time-management skills.

Excellent communication and interpersonal abilities.

• Proficiency in inventory management software and MS Office Suite.

Problem-solving skills with attention to detail.

Personal Attributes:

• Ability to work under pressure and handle multiple tasks simultaneously.

Customer-focused with a proactive approach to resolving issues.

• Team player with the ability to coordinate effectively across departments.

Other Requirements:

• Basic technical understanding of CCTV products is an advantage.

Job Type: Full-time

Pay: 10,000 - 15,000 per month

Education:

• Bachelor's (Preferred)

Gender: Male OR Female

Experience:

• total work: 1 year (Preferred)

Client Support: 1 year (Preferred)

Work Location: In person (Office Work)

Job Types: Full-time, Permanent

Schedule:

• Day shift

Morning shift

Experience:

• Client Support: 1 year (Preferred)

* total work: 1 year (Preferred)

Work Location: In person