Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job Summary
As a Staff UX Designer, you will lead the design strategy for our Trust Lifecycle Manager product. You are an expert user of multiple design tools, a mentor for less senior designers, and a leader in design presentations to stakeholders. You excel at product discovery and user research, which lead to data-driven designs and innovation. You will collaborate with cross-functional team members and represent UX in product strategy meetings, communicating the user's voice.
What you will do
- Develop and prioritize customer use cases and pain points for your product area
- Partner with PM and dev leads to negotiate and champion UX requirements and best practices successfully
- Conduct various types of research with customers, colleagues, and stakeholders to develop innovative design solutions and future project features
- Collaborate with teams outside your product area to ensure a cohesive experience across the DigiCert product suite.
- Drive the team's plan for completing UX initiatives and provide transparent and frequent communication.
- Develop innovative data-driven designs that accomplish vital business goals.
- Mentor and support less senior designers
- Effectively and efficiently communicate research, concepts, and plans to leadership
- Experience presenting to executive leadership and using quantitative and qualitative data to influence decisions and priorities
What you will have
- 8+ years of hands-on UX experience demonstrating increasing levels of responsibility
- Experience creating and conducting external user research with customers
- Expertise in commonly used industry patterns and interaction design
- Experience working on a complex technical B2B product suite
- A portfolio demonstrating the use of data to drive design decisions
- Experience using Figma to deliver prototype concepts and dev-ready designs using Dev Mode.
Nice to have
- Experience using Pendo
- Experience in cybersecurity
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
