Description and Requirements
At BMC trust is not just a word - it's a way of life!
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers program is called BMC on BMC!
BMC is looking for an Experienced Technical Support Engineer to join our amazing Support Services team!
Our Support Services organization under IS&T is responsible for providing L2 support for various applications to all the users within BMC. You will be part of the Digital Solutions L2 Application Support team and will be responsible for providing technical support for applications developed in Java, and other SaaS based applications. Job scope includes ability to understand the different components of a typical web application and be able to help with technical support related requests and issues. Must have worked in a similar capacity with ability to work as a team and drive requests/issues to resolution.
The team participates in several development projects as part of automation framework along with new project release participation, which enables new learning and development opportunities. The team has a mix of functional and technical expertise along with rich BMC process knowledge across different systems and integration platforms.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Analyze and resolve Level 2 issues for Java-based and SaaS applications, including Incident Management.
- Investigate, understand, and address user requests/issues via phone, instant messaging, or email.
- Collaborate with internal teams and external vendors to troubleshoot complex problems; support disaster recovery and monthly maintenance (including weekends).
- Demonstrate proficiency in Java, Python, or other programming languages; familiarity with Agile methodology.
- Participate in on-call rotations (every 3-4 weeks); knowledge of Confluence/xWiki or Atlassian/Jira Administration is preferred.
- Promote effective problem management and adhere to departmental/company policies (e.g., change control, security, and auditing).
- Show willingness to learn and work on new technologies/tools; strong team player and quick learner.
To ensure you're set up for success, you will bring the following skillset & experience:
- 3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications.
- Should be comfortable working on Support project with prior experience in support.
- Well versed with configuration and debugging of applications.
- Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must.
- Ability to work independently and in a team environment with ownership and accountability.
- Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach.
- Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational)
Whilst these are nice to have, our team can help you develop in the following skills:
- Knowledge of ITIL Process/Remedy application will be added advantage.
- Ability to understand and practice ITIL methodology for support.
- Working knowledge of Jira Administration will be good to have.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,638,100 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
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Returnship@BMC )
Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
