Staff Technical Program Manager

• Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning
• Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events

What youll do -

Coordinate across cross-functional teams spread across geography to deliver complex programs

Define, monitor and improve critical to success metrics for the success of these programs

Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.

Plan and manage multiple parallel projects

Identify, assess, track and mitigate issues and risks at multiple levels

Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

Ability to contribute to high level architectural discussions and drive complex problems to closure

Apply best practices to the software development life cycle for projects based on experiences with a number of agile and blended approaches

Interact with project Sponsors, project Stakeholders and multiple business and technical teams to define and deliver complex features

Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies

Ensure consistent and transparent status updates with all stakeholders (engineering, Business, product, leadership)

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity

Develop, communicate and drive best practice adoption across the organization

Maintain and understand the Portfolio level view, budget, resources and understand the impact on the financials

Drive and Track L2 level OKRs closely and understand the impact on the metrics for various deliverables

Drive efficiencies with in the team - Project Charter, frameworks and execution excellence patterns

What youll bring:

Bachelors degree in Computer Science, Business, or related field and 12+ years experience in project/program management, or related field.

Knowledge of large scale technical program management in product organization.

Knowledge of Jira, Confluence, and project management tools, etc.

Additional Qualifications:

Certified Scrum Master (CSM) or any other Program Management certifications

Experience with mobile app development lifecycle

Retail domain experience