Description
Mission (Why does this role exist) and Scope (About the Job)
The main purpose of this job is to ensure the right decisions are made regarding the allocation of available capacity or supply to schedule in a time-phased plan to achieve best in class on time delivery & thus the customer experience to support Enphase vision, mission and strategies for long term sustainability and growth, while working with internal teams like sales operations, supply planning, logistics & the customer, when required.
Key Responsibilities and Outcomes (What the Person needs to accomplish in the role )
- Responsible for returns and remanufacturing activities across the organization working with cross functional teams.
- Facilitate and coordinate with Procurement, Product Engineering, PLMs, Manufacturing, Quality, Logistics & Customer service to for support warranty replacements through product life cycle.
- Review, identify and mitigate any near term and long term imbalances of supply at remanufacturing set up.
- Create, implement and monitor returns and rework KPI.
- Identify and drive process improvements
Qualifications: Education, Competencies (Knowledge & Behavior) and Experience
- Minimum Qualifications
- BE, MBA -TIER 1 or 2 Institute (Specialization in Supply chain or Operations)
- 5-6 years of experience in return and rework management, procurement and Order Management
- Skills Experience in working in office suite (proficiency with MS Excel)
- Preferred Qualifications
- Strong knowledge on Oracle or other ERP systems would be an added advantage.
- Ability to work in multi-cultural & geographically diverse teams.
- Flexible to work in different time zones & able to work under pressure
- Strong analytical and problem-solving skills
- Good learner, proactive and team player
- Ability to prioritize work and complete task effectively
- RCCA based culture for quality improvement and continuous learning
- Excellent written and oral communication skills, able to communicate at all level
