Leads related projects and initiatives working cross functionally across IT and business teams to deliver results.
Performs engineering, operations, availability, and maintenance for key collaboration platforms and technologies - including Exchange Online, Teams, SharePoint, OneDrive, and Proofpoint.
Manages logging, monitoring, and alerting across all layers of collaboration services.
Evaluates, communicates, and implements Office365 enhancements to improve service reliability, user experience, and business capabilities.
Effectively manages critical business capabilities related to email services including legal-hold and compliance.
Partners with other business and technology teams, including Networking and Audiovisual Services, to drive the implementation of the Unified Communications as a Service strategy.
Responsible for building standards as well as managing, maintaining, and updating those standards for collaboration services.
Creates and maintains various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Produces communication as needed for business and technology users related to changes and feature enhancements to Microsoft 365.
Manages project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
Strategic thinking in global business context
Extensive Extensive experience in Microsoft 365 administration and support. Certification a plus
Strong knowledge of Exchange Online, including legal holds
Strong knowledge of PowerShell Scripting and other scripting languages
Experience, Knowledge of cloud technologies, Azure, AWS, Google
Knowledge of: DNS, IP Addressing, routing, messaging protocols such as POP3, IMAP, SMTP, LAN/WAN, Network Load Balancing, Security devices, SAN/NAS, UCCS, SCOM.
Experience with incident, problem and change management processes.
Excellent written and oral communication skills coupled with a customer service orientation.
Able to effectively prioritize work based on business and/or customer impact
Ability to communicate effectively with peers, partners, and leadership
Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support.
Be able to work in AMR time zones on a consistent basis.
