Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of New IT technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Responsibilities
Description and Requirements
- Provide Deskside support for technology-related services requests on Lenovo owned PC assets and associated peripherals, including PC deployment, software support, data wipe.
- Provide technical support and troubleshooting for hardware, software, and system issues.
- Collaborate with other departments to support onboarding & offboarding, IT security activity, business compliance and audits, IT asset management, audio visual / video conference, business event / activity (e.g. Kickoff, All-hands meeting).
- Manage IT projects, including planning, budgeting, and resource allocation, as well as solution assessment and user communciation.
- Provide onsite presence support and run local business engagement.
- Administrate local IT vendor and take care of yearly operation contract renew.
- Evaluate and recommend new technologies and solutions to improve efficiency and productivity, stay updated with the latest industry trends and advancements in technology.
Experience & Skills:
- 3+ Years experience in IT system operation or Client Technical Support roles.
- Fluent English skills (Chinese skills are not required but a nice to have).
- Strong technical knowledge and expertise in various IT systems, including hardware, software, networks, and security.
- Strong problem-solving and analytical skills to identify and resolve complex IT issues.
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Project management skills to successfully plan, execute, and monitor IT projects.
- Knowledge of IT best practices and industry standards.
- Ability to adapt to changing technology trends and learn new technologies quickly.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Attention to detail and a commitment to delivering high-quality work.
- Ability to work under pressure and handle multiple tasks simultaneously.
Additional Locations:
- India - Karntaka - Bangalore
- India - Karntaka - BANGALORE
- India
- India - Karntaka
- India - Karntaka - Bangalore , * India - Karntaka - BANGALORE
