Description and Requirements
At BMC trust is not just a word - it's a way of life!
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Join us as a Customer Support Analyst!
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
As a Technical Support Analyst, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
- Provide support to our customers and partners while being an advocate for their requests.
- Maintain ownership and follow through consistently on the communication of all Support Issues
- Continually increase your knowledge of the BMC product suite and other related technologies.
- Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
- Understand and abide by escalation procedures and interdepartmental policies
- Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient
- Act as an internal resource for the Technical Support Department by increasing the knowledge of the department based on your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience
- Perform job requirements daily with a high level of autonomy
- Develop a high level of skill using our internal resources
- Exhibit strong documentation skills
To ensure youre set up for success, you will bring the following skillset & experience:
- Fluency in English essential
- 5+ of experience of supporting customers
- Experience in BMC Helix ITSM, SmartIT and a Good Understanding of Remedy Workflows
- Fundamental understanding of a Windows and LINUX-based operating system is required
Our commitment to you!
BMCs culture is built around its people. We have 6000+ brilliant minds working together across the globe. You wont be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, Youre unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Back to search results
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,638,100 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(
Returnship@BMC )
Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
