In-depth configuration and development experience across all core ServiceNow modules. (Incident Management, Problem Management, Change Management, Knowledge Management, Customer Service Management, Advance Work Assignment, Catalog Request and Service Portal).
In-depth experience with JavaScript, AJAX, XML, JSON, CSS, REST, SOAP and HTML.
Knowledge working with AngularJS, NodeJS and Glide Stack APIs.
Good to have knowledge on Java, C# and Gen AI.
Knowledge of APIs, Web Services and Standard Relational Database concepts required.
Knowledge and experience working with ServiceNow Security features, administering Users, Roles, Groups, ACLs.
Strong understanding of ServiceNow Best Practices.
Strong analytical skills with the ability to extensively analyse business processes and workflows.
Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps and Update sets.
Good to have CSA (Certified Service Now Admin), CIS (Certified Implementation Specialist) or CAD (Certified Application Developer).
Effective communication with customers, system administrators, team members and management and use sound judgment when considering enterprise impacts of technical decisions.
Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently
