SRE Cisco Voice

Designation: SRE Cisco Voice JS Gurgaon

Experience: 1 - 4Years

Location: Gurgaon

Degree: BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other

Educational Level: Graduate/Bachelors

Industrial Type: IT-Software/Software Services

Job Description :

Skills/Experience :

• At least 12 months relevant experience
• Full level understanding on 2-3 technologies
• Should be having good knowledge on Cisco IPT and UCCE
• Good understanding of Voice Gateways & SBCs
• Good understanding of voice protocols like SIP.
• Basic understanding on Genesys, MS Team & Cisco UCCE platform. WFM, Pure Cloud, EGain , webchat Good understanding on recording solutions like Verint, Calabrio etc.
• Basic understanding LAN/WAN, LAN Advantages,
• Basic knowledge of Call centre systems, voice applications, voice gateways, voice gatekeepers, IP phones, Jabber, Webex, desk phones and softphones
• Ability to organize and attend on international conference call and discuss technical issues
• Experience in operation of end to end customer solutions
• Excellent communication, Interpersonal skills - internally, analytical thinking
• Self-starter, able to work with minimal guidance and supervision
• Team-player eager to learn and also share skills and experience
• Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
• Keen learner and support CI environment
• Stakeholder management (Account Team) with internal and external customers