The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
nThe Role
nReporting to the Customer Support and Training area leader, the Technical Support Engineer will be responsible for providing remote and onsite technical support and training activities for Aspentech SSE's Geological Modeling product suite: Aspen RMS and Aspen SKUA.
nYour Impact
- nProvide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- nTroubleshoot & resolve complex technical and/or engineering-related problems reported by customers using AspenTech's proprietary software.
- nResponsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- nDeliver high-quality training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers.
- nDevelop and/or maintain customer focused training materials for new releases and new applications in the industry.
- nConduct pre-sales consultations, based on relevant geoscience principles and upstream workflows, to identify prospects business problems and articulate AspenTech's products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
- nDevelop strong relationships with customers, building an understanding of their business needs and challenges.
- nCollaboration with other AspenTech functions to maintain and develop activities. opportunities.
- nFunction as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
- nOther tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledge base.
nWhat You'll Need
- nBachelor's Degree in Geoscience-related disciplines such as Geology, Geophysics, or Petroleum Engineering
- nExperience working at an international or national company in the energy sector using software applications for reservoir modeling
- nKnowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy) is a plus
- nAbility to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- nAbility to identify opportunities that create value for customers with a strong customer first mindset.
- nAbility to manage multiple responsibilities and competing priorities
- nAbility to travel. Travel is usually less than 30% and may occasionally be international.
- n#LI-RR1
