- Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner.
- Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.
- Review and analyze claims to ensure accuracy and compliance with company policies and regulations.
- Process claims efficiently and accurately within the designated time frames.
- Resolve claim issues and discrepancies by conducting thorough investigations
- Analyze and decide on accepting or rejecting a fraud claim.
- Claim Processing
- Prior experience in phone/ email servicing required.
- Handle complaints from Card members and Business Partners on email.
- Identify gaps in processes and suggest for improvement plan where applicable.
- Processing of fraud
- Ensure compliance with Banking rules, Regulations & Procedures
- Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.
- Team Player with Excellent Communication Skills Are Essential.
- Works with peers and leadership by communicating fraud trends and sharing ideas and information.
Qualifications :
- Minimum Graduate
- Previous experience in claims processing, customer service, or a related field.
- Strong analytical skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle high call volumes and manage multiple tasks efficiently.
- Proficient in using computer systems and software related to claims processing.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and as part of a team.
- Time management and ability to perform under pressure conditions.
- The American Express competencies that are relevant for this role are:
- Delivers to our customers and shareholders.
- Communicates effectively.
- Works we'll in teams and co-operates across departments.
- Builds and leverages relationships.
Shifts & Week-Offs - Rotational 24*7
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
