SUMMARY: Riskonnect is seeking an experienced Senior System Admin to support several customer-facing solutions within the Risk Management industry. This is an exciting opportunity to use your experience supporting an important, fast-paced, mission-critical program that will require strong prioritization & time management skills. The Senior System Admin will provide day-to-day operational support for our customer relationship management Applications. Due to the 24*7 support of our system, the position will participate in an on-call rotation and regularly scheduled after-hours maintenance activities.
The selected individual must be able to investigate complex issues and provide solutions efficiently. He/she must effectively interface with different groups and customers.
DUTIES AND RESPONSIBILITIES:
Provide support to server systems connected to local and wide area networks.
Provide Operating System (OS) installation.
Provide Application deployments.
Provide support to applications on both Linux and Windows
Provide support to application systems connected to local and wide area networks.
Delivers application support and maintenance services.
Provide support for VMware, ESX, Veeam Backups and VSphere environments with vCentre Management.
Provide Support to Vsphere replication with Site Recovery
Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
Provide support for implementation, troubleshooting, and maintenance of applications and management of system infrastructure and any processes related to these systems
Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all applications.
Provide support in problem identification, diagnosis, and resolution
Install/load operating system both Linux and Windows
Perform software installations, upgrades and patching to Unix/Windows operating systems.
Provide support for the escalation and communication of status to agency management and internal customers
Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination.
Conduct routine and emergency maintenance of assigned applications.
Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
Collaborate and contribute to the development, administration, and testing of backup, recovery, and DR plans
Maintain operational, configuration, and other standard operating procedures (SOPs)
Verify system availability with existing Enterprise tools
The employee will need to be able to lift/move/carry equipment as necessary (max 40 pounds)
COMPETENCIES
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills continuously; Shares expertise with others.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to make morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
customer feedback (internal and external); Fosters quality focus on others; Improves processes, products, and services.
EDUCATION
Bachelor's degree in Computer Science, Information Systems or related discipline or equivalent experience
KNOWLEDGE AND EXPERIENCE
Bachelor's Degree and 8+ years of relevant experience or an equivalent combination of education and years of experience.
Experience with Kubernetes, Dockers, Ansible, and VMware
UNIX and Windows, administration
Experience working with trouble reporting and tracking systems
Experience Installing, loading, and troubleshooting application software (claims/insurance-related experience is a plus)
Ability to create and modify scripts (Python, Shell, Powershell) in multiple disciplines on Windows and Linux systems
DevOps experience using Jenkins & Ansible
COGNOS experience is a plus
Database Oracle or SQL Server experience is a plus
