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Designation : Sr. Support Engineer (L2) Help Desk
Experience: 5 - 8Years
Location: Chennai
Degree: BCA, BE-Comp/IT, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, Diploma
Educational Level: Graduate/Bachelors
Industrial Type : IT-Software/Software Services
Job Description :
This role is based in India with working from Chennai Office. It includes regular interaction with other geographically located teams and users. Work on Global Service Desk Team manage Helpdesk Calls, Emails and support applications supported by Desktop Team
Key Responsibilities:
Answer the Service Desk phone, emails and walks ups.
Accurately log all faults and requests on Jira Service Desk.
Actively monitor and progress all incidents and service requests to ensure resolution within SLA.
Complete Service Desk communications to the business and internal IT teams for incidents.
Ensure appropriate escalation, co-ordination, conferencing, and resource for critical and major incidents.
Coordinate with the business PC moves and similar projects.
Monitor critical and essential systems using the monitoring tools provided.
Effectively resolve issues and calls raised or allocate to an appropriate 3rd line resource.
Monitor server and network alerts.
Mentor 1st Line Service Desk and Work with 3rd Line to develop competency and learn new technologies.
Set up remote access and provide documentation and user demonstration.
Support and configures printers, PC's and associated peripherals, phones etc.
Carry out any other tasks as agreed by the Service Desk Manager.
Should be able to work and execute desktop projects like laptop upgrade, OS upgrade and other relevant technologies.
Essential (5-7 Years of experience) :
Familiar with Microsoft Azure Virtual Desktop and other Microsoft Applications
Laptop (Windows & Mac) Build and Troubleshoot
Cisco VPN, Active Directory, Networking Configuration, Server, Switch, Operating Systems, Call Centre Applications
Monitoring tools like PRTG, Open Search, Nagios
Available to work on 24X7 support as per requirement
Date Posted: 05/06/2024
Job ID: 80864559
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page : www.sampoorna.com"
