Job Description:
- Automation of customer complaint analysis
- Oversee improvements in voice of customer capabilities across our digital platforms
- Develop and deploy monitoring for ensuring application reliability and stability across the customer journeys
- Manage internal customer relationships, and collaborate effectively across organizations
- Ensure the effectiveness of dashboards, events and session analysis.
- Ensure reports are accurate and timely.
- Participate in all aspects of Agile/Scrum (stand ups, grooming, retrospects, etc.)
Qualifications:
5(+) Years of experience in Python Programming
- 5(+) Years of experience in SQL
- 5(+) Years of experience with Site Reliability Engineering and operations for internet/eCommerce applications especially in large, multi-data center environments
- 5(+) Years of experience in large scale site operations
- Extensive experience with various site tools like ElasticSearch, Dynatrace, Quantum Metric, PowerBI
- Solution-oriented with proven success in a fast-paced environment
- Strong organization and time management skills
- Ability to communicate clearly and effectively with teammates and all levels of management
- Excellent troubleshooting, analytical and problem-solving skills with demonstrated initiative of going the extra mile
- Experience training customers on how to leverage tools to drive business value
- Strong understanding and proven knowledge of Scrum/Agile methodologies
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
