About the role:
The Territory Contact & Enrichment (TC&E) team is integral to Gartner's sales strategy, forming a crucial part of the Sales Strategy & Operations Business Unit (GSSO). We are currently seeking a Senior Specialist for the Lead Enrichment & Reassignment (LER) Team within TC&E.
This role involves conducting thorough research on prospects and former clients, addressing sales escalations, and engaging with stakeholders enabling the Sales team to focus on closing deals and boosting NCVI productivity.
What You Will Do:
Research and Analysis:
- Conduct thorough research on prospects and former client leads, ensuring timely and accurate results.
- Perform data analysis and support reporting needs, maintaining data integrity by regularly updating datasets.
- Manage data tools and internal applications, including automation tools, Excel, Power BI, and prospecting tools like ZoomInfo, Lusha, and D&B Hoover's.
Project Management and Collaboration:
- Collaborate on ad-hoc operational projects, demonstrating initiative and minimal need for guidance.
- Own and execute assigned work streams, develop strong process knowledge, and build relationships with stakeholders and cross-functional units.
Stakeholder Engagement and Problem Solving:
- Address sales escalations and engage with stakeholders across functions to deliver value.
- Partner with teams to identify gaps, solve problems, and enhance processes.
Reporting and Analytics
- Analyse regional data and metrics to identify trends and opportunity areas at various levels (e.g., region, industry, practice).
- Conduct regular analyses to ensure teams positively impact sales productivity and improve the overall experience.
Operational Excellence and Mentorship:
- Drive operational excellence by simplifying processes, implementing best practices, and assisting with the transition to new processes.
- Mentor and train team members on processes and tools, executing business-critical sales operations and ensuring robust data checks.
What You Will Need:
- A bachelor's degree, preferably in a STEM discipline, with 3-4 years of relevant experience in prospect research, client service or sales operations.
- A driven, coachable individual with a strong sense of ownership and the ability to challenge the status quo.
- Strong problem-solving skills, comfortable with quantitative analysis, and excellent communication abilities.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint (Think Cell); knowledge of VBA/Macros and Power BI is a plus.
- A high sense of urgency, attention to detail, and a commitment to quality standards.
- Strong organizational and time management skills, with the ability to analyse and improve operational processes.
- A champion mindset, quick learning ability, and experience working with multiple stakeholders across geographies with evolving requirements.
What you will get:
- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities
Who are we
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to more than 20,000 associates globally who support 15,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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Job Requisition ID:94772
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