Summary
- Specialist/Engineer for a Novartis Core Infrastructure Services /Engineering team. -Is supporting execution continuous improvement service delivery and operations of a specific function /plattform. OR supports developing and mantaining a technology roadmap according to the respective Service Strategie of a specific function/plattform. -Perform the operational health deployment and lifecycle of the technology and/or platform solutions OR Design and deploy technology solutions and/or act as L4 support during major and critical incidents. -Automation of service deployments and management to enable modern delivery flows including DevOps and SRE with a goal of providing efficiency. flexibility and speed at the lowest aggregate cost.
About The Role
Major accountabilities:
- Responsible for timely delivery of assigned activities -Responsible to track suppliers and partner for effective and efficient delivery of projects -Contribute to service / platform strategy development -Utilizing our project and qualification frameworks to implement run and optimize our multiload infrastructures in a compliant and continues way -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt .
- Distribution of marketing samples (where applicable)
Key Performance Indicators
- Stable compliance secure measured by Availability Performance Capacity Metrics.
- Responsiveness and Recovery Speed of critical incidents / issues in business.
- Automation led Programmable Infrastructure and Platform Services
Minimum Requirements
Work Experience:
- Strong negotiation and analytical skills.
- Project Management.
- NA.
- Operations Management and Execution.
Skills
- Communication Skills.
- IT Infrastructures.
- IT Operations.
- IT Service Management.
- Problem Solving Skills.
- System Integration.
- Vendor Management.
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