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nAre a graduate with a minimum of 3+ years of technical product support experience with following skills:
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n- Clear logical thinking and communication, and ability to keep calm in highpressure situations
n- An ability to understand data and analyze logs to help investigate production issues and incidents
n- Handson experience of SQL (Familiarity with any database technology is a plus) Ability to create / read dashboards (Familiarity with any visualization tool) Knowledge of Scripting language like Node Js/Ruby on Rails/Javascript/ Python Hands on experience on logs monitoring tool (Kibana, Datadog preferred). Good understanding and experience on alerting and monitoring. Experience on Cloud based applications is plus (GCP/ AWS)
n- Handson experience in APIs.
n- Above all, a willingness to learn and implement what you learn.
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- Defining monitoring events for IDfy's services and setting up the corresponding alertsn
- Responding to alerts, with triaging, investigating and resolving resolution of issuesn
- Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scriptsn
- Helping improve the IDfy Platform by providing insights based on investigations and root cause analysis.
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Eliminate Fraud. Establish Trust.
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IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
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Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. Withmore than 12+ years of experience and 2million verifications per day, we are pioneers in this industry.
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Our clients include HDFC Bank, InduslndBank, Zomato,Amazon, PhonePe, Paytm,HUL andmany others.
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IDfy has made it to forbes Asia 100 to Watch listn
Deloitte Technology Fast 50,2023 India Winnern
IDfy has the iBeta certification for ISO Compliance 30107-3n
IDfy is now SOC 2 Type || Compliantn
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel. Our culture thrives on...
