- As a Senior ServiceNow Consultant, you will be responsible for leading and executing ServiceNow projects and initiatives for clients.
- You will work closely with clients to understand their requirements, identify opportunities for improvement, and develop innovative solutions leveraging the ServiceNow platform.
Key Responsibilities:
- Serve as the primary ServiceNow subject matter expert for clients, advising on best practices, platform capabilities, and potential solutions.
- Lead all aspects of ServiceNow project delivery, including requirements gathering, design, development, testing, and deployment.
- Conduct product demonstrations and educate stakeholders on ServiceNow functionality.
- Collaborate with clients to understand their business requirements and how ServiceNow can support them.
- Develop and configure custom ServiceNow applications, workflows, forms, reports, and integrations.
- Customize and extend ServiceNow ITSM, SPM, and ITOM modules to meet specific client needs.
- Develop and maintain project plans, budgets, and schedules.
- Communicate project status, risks, and issues to clients and project stakeholders.
Requirements:
- Bachelors degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on experience with the ServiceNow platform, including architecture, design, development, and deployment across multiple modules.
- 3+ years of experience developing and managing integrations with ServiceNow and other systems and technologies.
- In-depth technical knowledge of integration protocols and technologies, including REST APIs, SOAP APIs, JDBC, LDAP, and others.
- Experience with ServiceNow SLO, POM, or LSD is a plus
- Experience with other integration tool sets such as Workato, Apptus or Snaplogic is a big plus.
- Proven experience leading successful ServiceNow implementations from start to finish.
- Strong problem-solving and analytical skills, with the ability to develop creative solutions to complex problems.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
- Experience with multiple ServiceNow modules, such as ITSM, SPM, ITOM, HRSD, or CSM. Experience with Performance Analytics is a plus.
- Experience with the younger ServiceNow modules such as WSD, LSD, SLM is a big plus.
Preferred Certifications:
ServiceNow Certified Implementation Specialist (ITSM).
Consulting experience preferred.
Hardware Asset Management (HAM) Fundamentals
Software Asset Management (SAM) Fundamentals
ServiceNow Certified Implementation Specialist (Discovery)
