This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 90,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. We help our customers accelerate life sciences research, solve sophisticated analytical challenges, improve patient diagnostics, deliver medicines to market, and increase laboratory efficiency.
Through our world-class brands Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services we offer an unmatched combination of innovative technologies, purchasing convenience, and comprehensive services.
About Team: We are a skilled and capable extension of global IT in India. Our dedication is to support the organization by delivering excellent services, implementing creative solutions, and ensuring stability in our enterprise applications. This will empower our customers to improve their growth and achieve greater efficiency.
Key Responsibilities
- Understanding and documentation of business requirements
- Analyzing functionality gaps and developing alternatives
- Finalize business blueprinting
- Developing project plans
- Configuration, unit, and integration testing
- Resolving issues between user groups and SAP teams from across multiple sites
- Preparation of functional specifications for conversions and improvements
- Coordination with the development team and supervising the progress of developing activities and updating the status with respective teams
- Provide user training where appropriate
- Coordination with Power users in resolving issues that arise during user training
- Complete production support issues
- Provide effective scope and issue management
- Search and apply OSS notes where appropriate
- Ability to communicate sophisticated issues and solution alternatives to users
- Solid grasp of SAP S/4HANA Service and Customer Management modules
- Deep experience in areas of Interaction center, Service requests, Service contracts, Service orders, Service quotations, recurring services, Service confirmations, billing, and pricing
- Deep experience in areas of lead, opportunity, activities, and knowledge article
- Good understanding of front-end technologies like Fiori and Web UI
- Understanding of order to cash and quote to cash solutions
- Fair understanding of SAP S/4HANA capabilities and solution scope mapping to S/4 service
- Understanding field service management will be an added advantage
- Good integration knowledge of related modules and knowledge of migration tools (MC and DMLT)
- Proficiency in front-end technologies like Web UI and Fiori, etc.
- Proficiency in AET, extensibility, workflows, BSP, forms, events, BADI, and exits
Minimum Requirements/Qualifications
- 10-12 years previous SAP S/4 Customer service experience
- Have a track record of at least 2 full cycle implementations and experience in support and improvements.
- Good exposure on interfaces Idoc / ALE
- Proven track record in the CS area of SAP
- Teamwork skills
- Excellent client-facing and presentation skills
- Committed to a high level of customer service to internal clients
Non-Negotiable Hiring Criteria
- Effective interpersonal skills required
- Ability to collaborate and work well with teams from different backgrounds and areas of expertise is essential
- Bachelor's degree in Computer Science or equivalent experience in the field
Additional Hiring Criteria
At Thermo Fisher Scientific, every one of our 90,000 outstanding individuals has a remarkable story to share. Apply today at http://jobs.thermofisher.com.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
