Company Description
GTS Controls & Energy Systems PVT LTD is a technology-driven engineering and manufacturing company based in Thane, India. With a team of quality professionals and modern corporate offices, GTS specializes in Industrial Burners & Combustion Control Systems. The company is associated with leading global brands and experts in the field, enabling them to offer the highest standards of quality, performance, and safety to customers in various core areas of business.
Job Role : Regional Sales & Service Engineer
Location : Mumbai , Pune , Gujrat , Delhi , Bangalore
Role Description
This is a full-time on-site role for a Sr. Sales & Service Engineer. The Sr. Sales & Service Engineer will be responsible for troubleshooting, field service, communication, technical support, and maintenance & repair. The role will involve providing support to customers, conducting site visits, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities:
Sales:
- Develop and execute sales strategies to achieve sales targets.
- Identify and engage with potential customers, providing them with comprehensive product information and solutions.
- Prepare and deliver technical presentations to prospective clients.
- Negotiate contracts and close sales deals.
Service:
- Provide technical support and troubleshooting for burner systems and combustion control equipment.
- Conduct on-site installations, commissioning, and maintenance of products.
- Train customers on the operation and maintenance of equipment.
- Perform regular inspections and preventive maintenance services.
Customer Relations:
- Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
- Respond promptly to customer inquiries and resolve issues efficiently.
- Gather customer feedback to improve products and services.
Documentation and Reporting:
- Maintain detailed records of sales activities, service visits, and customer interactions.
- Prepare and submit regular reports on sales performance and service activities.
Key Competencies:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in sales and service within the burner manufacturing or combustion control systems industry.
- Troubleshooting and Technical Support skills
- Field Service and Maintenance & Repair skills
- Ability to work independently and collaboratively
- Sales and negotiation skills
- Technical expertise in burner and combustion control systems
- Customer relationship management
- Problem-solving
- Strong communication and presentation skills
- Time management and organizational skills
- Willingness to travel to client sites.
