Location Andheri east,
Mumbai Experience 3 to 6 years
CTC -
- 5 to 5.5 lacs pa
Working days - 6 Days
Day shift 9 hrs .
Only who have worked into Bpo/ Kpo industry
Core Areas: Managing Customer Service Quality planning, quality assurance, quality control and quality improvement
Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 8-10+ Quality Analyst.
Designation & Role: Quality Manager Team Coach - Quality is a professional who is incharge of guiding, monitoring the customer associates team.
He/she will play a crucial role in motivating their teammates as well as inspiring positive communication within them so that they can work together and achieve common goals. They will have to serve as Mentor and give appropriate feedbacks b by setting quality standards, assessing team's performance, and implementing improvements to customer service processes.
Roles and Responsibilities
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Requirements
- Proven work experience as a Team Coach Quality or similar role
- Excellent interpersonal and intrapersonal skills.
- In-depth knowledge of performance metrics, quality standards and practices
- Must posses Organizational and time management skills
- Must be willing to dedicate time to the growth and streamlining of the Quality process for the company.
- Ability to manage, supervise and motivate team members by providing effective guidance.
- Familiar with business and industry practices and should be obsessed with Quality management in customer experience
- Degree in Business, Quality Management or related field is preferred
- Ready to work from office
Job Type: Full-time
Pay: 400,000.00 - 550,000.00 per year
Jadwal: - Day shift
Tunjangan:
Upah Tambahan:
Experience:
- total work: 4 years (Preferred)
Work Location: In person
+91 9004984205
